Return policy

Return & Refund Policy

we prioritize your safety and satisfaction. Due to the sensitive nature of medical products, our return policy adheres to strict health regulations while offering fair solutions.

What Can Be Returned?

✅ Unopened Medications – In original, tamper-proof packaging with intact seals.
✅ Medical Devices/Supplies – Undamaged and in resalable condition.
✅ Defective Products – Verified quality issues (e.g., broken seals, expired items).

Non-Returnable Items

❌ Opened or Used Medications (Federal law prohibits resale for safety reasons).
❌ Compounded/Prescription Medications (Custom-made per doctor’s orders).
❌ Temperature-Sensitive Products (e.g., biologics, refrigerated items).

How to Initiate a Return

1. Contact Us – Email/call within 7 days of receipt with order details.

2. Provide Proof – Photos of the issue (e.g., expiration date, damage).

3. Approval – Our pharmacist will review within 48 hours.

4. Return Shipping – We’ll provide a prepaid label if applicable.

Refunds will be issued to the original payment method within 5–7 business days after inspection.

Exceptions & Disclaimers

• By law, we cannot accept returns of controlled substances (e.g., opioids, stimulants).

• Prescription errors? Notify us immediately for correction.

• Adverse reactions? Consult your doctor first—we’ll work with them on solutions.

Your safety is our priority.
Questions? Contact our team at info@doctorhennah.com